Postage & Returns

POSTAGE

For UK standard delivery, the charge starts at £5.95, for larger items postage will be dependent on size and weight. Please allow 5-7 working days for your order to reach you as each piece is hand made by myself from scratch and great care and attention is taken to ensure a quality product reaches you. 

RETURNS

I'm confident that you'll love your gorgeous faux flowers. But if you're not completely happy, I offer a refund or exchange within 14 days of your purchase. *PLEASE NOTE* ensure you return any items appropriately wrapped for posting as any damaged items will not be refunded. You may want to use a tracked service when returning items for peace of mind as I can’t be held responsible for any items lost in transit and your refund sadly would not be completed. 

Once I've received and inspected your return, I'll email confirmation to you..

Provided you're approved, I'll automatically credit your original method of payment. The time it takes to appear in your account will vary, depending on your card issuer.

If you do wish to return an item, it needs to be unused and in its original condition and packaging. To return your product, simply post it (along with a copy of your original order) to:- 

Stems & Twine

4 Cresacre Avenue

Barnburgh

Doncaster

South Yorkshire

DN5 7HD