Postage & Returns

POSTAGE

For UK standard delivery, the charge starts at £4.95, for larger items postage will be dependent on size and weight. 

FOR REPUBLIC OF IRELAND A POSTAGE FEE WILL APPLY ON ALL ITEMS DEPENDENT ON SIZE & WEIGHT. A SEPERATE INVOICE WILL BE ISSUED FOR THE AMOUNT PRIOR TO POSTING YOUR ORDER. 

As each item I make is completely created from scratch and great care is taken to ensure you receive a quality product. With this in mind my turnaround time can vary between 5-10 working days for your order to reach you.. 

RETURNS

I'm confident that you'll love your gorgeous faux flowers. As my creations are all hand made from scratch , its worth baring in mind that no two items will be exactly the same. However, if you're not completely happy, I offer a refund or exchange within 14 days of your purchase. *PLEASE NOTE* ensure you return any items appropriately wrapped for posting as any damaged items will not be refunded. You may want to use a tracked service when returning items for peace of mind as I can’t be held responsible for any items lost in transit and your refund sadly would not be completed. 

Once I've received and inspected your return, I'll email confirmation to you..

Provided you're approved, I'll automatically credit your original method of payment. The time it takes to appear in your account will vary, depending on your card issuer.

If you do wish to return an item, it needs to be unused and in its original condition and packaging. To return your product, simply post it (along with a copy of your original order) to:- 

Stems & Twine

5

Moorgreen Way

Bircotes

Doncaster

South Yorkshire

DN11 8FX

**WEDDING FLOWER PACKAGES**

I do not offer refunds on these unless items are damaged in transit in which case I can provide a replacement provided a photo of the damage is provided upon opening your parcel.